12/09/2025
The question concerns the situation when: The organizer’s account settings include the details of entity no. 1. Online payment integration will occur between the organizer’s account, entity no. 1, and the Stripe account used by entity no. 2. This is technically possible, but it should be noted that: On the event website and subsequent pages […]
26/02/2025
In the event edition, you can upload your own files in various places. You can upload the following types of files within the allowed sizes: Graphic files (JPG, JPEG, PNG) – max. 1 MB PDF files – max. 16 MB MP4 video files – max. 2 MB MP3 audio files – max. 16 MB If […]
22/01/2025
Invoicing settings are available . The page opens in a new window, and in the event editor for each event. These settings allow you to integrate your Event on Click organizer account with your inFakt.pl or wFirma.pl account. These two platforms allow you to automatically generate and send invoices to customers via the email address […]
28/10/2024
In the event edition, there is a function for generating a bearer ticket, which you can use during stationary ticket sales at the event venue. In this tool, you do not provide any data about the ticket purchaser. After clicking the „Generate bearer ticket” button: A ticket for 1 person will be created without refreshing […]
18/09/2023
It’s up to you as the event organizer. We recommend that you also accept presenting your ticket on a mobile device. In both cases, you can easily scan the QR code on the ticket. How to scan QR codes on tickets?
18/09/2023
If the participant has not paid: cancel his/her ticket. Canceling a ticket means that the number of available seats for the event (if a seating limit has been set) will increase by the number of canceled tickets. If the participant has paid for the ticket and you want to make a refund When editing the […]
18/09/2023
Participants’ data can be downloaded as a file and is available in two places: „Events” tab. In the edition of each event there is a tab with a list of participants, which you can download to an Excel file. „Participants” tab, where you can download all participants’ data to a CSV file or filtered data […]
18/09/2023
When the event is paid, the participant can provide invoice details during registration. Invoice data is available in 2 places: 1. In the „Participants” tab, in the details of a given ticket. 2. In a CSV file that you can download in the „Participants” tab („Export all to CSV” button). If you would like to […]
18/09/2023
You cannot change the participant’s data yourself. If the participant provided incorrect or incorrect data during registration, please contact us by e-mail providing the correct participant data. Alternatively: the participant can re-register and you can cancel the older ticket, which will be deleted after a short time (within approximately 1 day).
18/09/2023
Go to the „Participants” tab in your panel and then click „Edit” next to the selected participant. On the ticket edit page there is a simple form with 2 options: Sending an individual message to the participant: the content of your message will be saved in the order history. Adding a private note to the […]