18 September 2023
It’s up to you as the event organizer. We recommend that you also accept presenting your ticket on a mobile device. In both cases, you can easily scan the QR code on the ticket. How to scan QR codes on tickets?
18 September 2023
If the participant has not paid: cancel his/her ticket. Canceling a ticket means that the number of available seats for the event (if a seating limit has been set) will increase by the number of canceled tickets. If the participant has paid for the ticket and you want to make a refund When editing the […]
18 September 2023
Participants’ data can be downloaded as a file and is available in two places: “Events” tab. In the edition of each event there is a tab with a list of participants, which you can download to an Excel file. “Participants” tab, where you can download all participants’ data to a CSV file or filtered data […]
18 September 2023
When the event is paid, the participant can provide invoice details during registration. Invoice data is available in 2 places: 1. In the “Participants” tab, in the details of a given ticket. 2. In a CSV file that you can download in the “Participants” tab (“Export all to CSV” button). If you would like to […]
18 September 2023
You cannot change the participant’s data yourself. If the participant provided incorrect or incorrect data during registration, please contact us by e-mail providing the correct participant data. Alternatively: the participant can re-register and you can cancel the older ticket, which will be deleted after a short time (within approximately 1 day).
18 September 2023
Go to the “Participants” tab in your panel and then click “Edit” next to the selected participant. On the ticket edit page there is a simple form with 2 options: Sending an individual message to the participant: the content of your message will be saved in the order history. Adding a private note to the […]
18 September 2023
Write us a message from the email address associated with your organizer account. All your settings and events will be irreversibly deleted. The data of participants of your events are stored in accordance with the adopted principles set out in the privacy policy.
18 September 2023
A help article on this topic is available on a dedicated page. QR code scanning instructions
18 September 2023
A help article on this topic is available on a dedicated page. Instructions for creating events with ticket price variants
18 September 2023
Participants’ data are stored according to the principle: the data storage period depends on the ticket status. Ticket “Approved” / “Paid” / “Payment refund”: 6 months. “Pending”, “Processing” and “On hold” ticket: 3 months. “Cancelled” and “Failed” ticket: 1 day. The participant may request faster deletion of his/her data. Who is the administrator of personal […]