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How to create your own notes for individual tickets?

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Go to the “Participants” tab in your panel and then click “Edit” next to the selected participant. On the ticket edit page there is a simple form with 2 options:

  1. Sending an individual message to the participant: the content of your message will be saved in the order history.
  2. Adding a private note to the ticket that will only be visible to you: the content of the note will also be visible in the order history.