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The organizer canceled the event. When will I receive my refund?

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Sometimes it happens that the organizer cancels the event for various reasons. In this situation, you are entitled to a full refund of the funds spent on purchasing the ticket. The event organizer should refund the money as soon as possible.


The timing of receiving your refund depends on how you paid for your ticket.


1. Traditional transfer to the organizer’s bank account

The organizer should make a traditional transfer to your bank account. To do this, send the organizer the bank account number for the refund.

In the following situations, the organizer will not know your bank account number:

  • when you make a transfer at a bank counter
  • when you make a transfer from a Revolut account (or other similar financial institutions): funds are transferred to the recipient’s account via a local bank, so the recipient only sees the technical bank account number of the payment intermediary, not the source bank account number.


2. Online payment

The organizer should refund the money through the payment operator’s system. The return time is up to 10 business days (more information the page opens in a new window), but most often it is 2-3 business days.

If you’re waiting longer than 10 business days for your refund, please contact Stripe support the page opens in a new window.

The refund is processed directly by the payment operator without any intermediary of the Event on Click platform.