How to scan QR codes on tickets?
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The purpose of scanning QR codes on participants' tickets is to quickly mark the tickets with the "Checked in" status. Thanks to this, you protect the event space against unauthorized entry by third parties.
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When does a participant's ticket receive the "Checked in" status?
- When you scan the QR code using the app (during a stationary event).
When you manually change the ticket status on the ticket edit page in the organizer's dashboard (online events).
- When you scan the QR code using the app (during a stationary event).
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What do you gain from this?
- You create a list of real event participants, which you can export to an Excel file.
- You prevent the re-use of an already "Checked in" ticket by other people.
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QR code scanning application
- You can run the application in your mobile browser from the organizer dashboard (you do not install an additional application on your device).
- Select the "Scan tickets" tab in the organizer dashboard menu.
- The application is only available on mobile devices.
- Internet connection is required during scanning.
- The app uses your phone's built-in camera.
- The application is only available when you have an active plan.
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App Security - Event Participant Verification
- Each ticket has a unique QR code.
- A ticket is only issued to the user who has made an online payment or whose registration has been approved by the organizer (in the case of a traditional bank transfer or a free event).
- A user with a ticket who later cancels the event and receives a refund (and the organizer changes the ticket status to "refunded") will not be able to use the previously generated ticket. The app will display a red message "Ticket is not currently approved or paid for."
- A ticket can only be marked as "checked in" once. Attempting to use the same ticket again will display a red message "Participant has already checked in."
- An organizer or team member can only verify tickets assigned to their own events. When attempting to scan a ticket for another organizer's event, the app will display the message "QR code is invalid."
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Recommendations
- Check the quality of the Internet connection in the place where tickets will be scanned.
- If scanning is to be performed by more people, create team member accounts and give them permissions to the organizer dashboard: "Team" tab (each has their own login and password).
- Test the application on phones that will be used to scan QR codes. Create a test hidden event and a test registration (test ticket).
- Minimum phone screen size: approx. 148 mm x 72 mm.
- The application can be used to scan QR codes from both printed tickets and tickets displayed on participants' phones. If necessary, ask the participant to increase the screen brightness and enlarge the QR code.
- If for some reason it is impossible to scan the QR code from the ticket (e.g. faulty ticket printout) or the participant forgets to take the ticket with him, you can find the participant's ticket in the organizer's dashboard ("Participants" tab). When editing the ticket, you can set the status to "Checked in".
Scanning step by step
Main layout of the application
Select the appropriate camera for your device
Before scanning, select an action: Check in, Check out or Check status.
Place the QR code in the scanner frame. When the scanner reads the QR code, its decoded value will be displayed in the green field. Click "Confirm".
Message displayed when the ticket is "Check in".
Message displayed when trying to "re-Check in" the same ticket.
Message displayed when the ticket is "Check out".
Message displayed when the ticket is not in the "Check in" status. Example situation: a user canceled an event and received a refund, but still tries to use a previously generated ticket.
