Author: Event on Click

How to send a certificate to participants?

18/09/2023

A help article on this topic is available on a dedicated page. Instructions for sending PDF certificates to participants of your events

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Can multiple tickets be purchased in an order?

18/09/2023

In the event edition, you can set individual sales, thanks to which the user will be able to buy only 1 ticket per order (registration). Otherwise, the user will be able to buy or acquire a maximum of 20 tickets, provided that the available ticket pool defined by you in the event edition allows it. […]

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How to hide the invoice data form?

18/09/2023

If you would like to hide the invoice details form from view when registering for an event, please go to your account settings to find the appropriate options. Remember that this does not release you from the obligation to issue invoices to participants who make such a request to you. You, as the event organizer […]

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I’m canceling the event. How to return the money?

18/09/2023

If you cancel an event, users must be refunded for their tickets. The return must be made as soon as possible. The procedure depends on the ticket payment method chosen by the user. As a rule, the refund should be made using the same channel as the incoming transaction. The user made the payment […]

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Who is responsible for issuing invoices for tickets for event participants?

18/09/2023

The event organizer is the exclusive ticket seller for its event. The event organizer is responsible for issuing invoices for tickets to participants.

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“Send free ticket” function

18/09/2023

The “Send free ticket” function is available in the event edition. The function allows you to send 1 free ticket to a specific person. Just provide the name, surname and e-mail address of the recipient. For an event with ticket variants, select a ticket variant from the list. After confirming the provided data in the […]

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List of time zones

18/09/2023

When editing the event, you can enter an abbreviation of the time zone name to indicate the local time for the place of residence of the event participants. Shortcut Time zone name UTC ACDT Saving time for summer time in Australia UTC+10:30 ACST Australian Central Standard Time UTC+09:30 ACT Acre time UTC−05 ACT ASEAN Common […]

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Can I buy a ticket for many people at one time?

18/09/2023

If the event organizer has not set up individual sales, you can purchase a maximum of 20 tickets within the same registration. Within the same registration, you can only buy tickets from the same organizer. After making the payment or the payment being approved by the organizer, you will receive 1 PDF file with individual […]

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What are the available methods of payment for tickets?

18/09/2023

This depends on the settings made by the event organizer. There are 2 ways to pay for tickets: Online payments: payment card & credit card, Google Pay, Apple Pay, Link.com, regional methods in Europe: Przelewy24 (fast transfers to 22 banks), Blik, Traditional transfer to the bank account indicated by the event organizer In each case, […]

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I didn’t receive a message with my ticket. Where can I download the ticket?

18/09/2023

If you paid for the ticket using online payment: the downloadable ticket is available on the order summary page. There is also a link to this page in the message sent to you. If you did not receive an email with a link to the page where you can download your ticket: check the spam folder […]

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