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Category: For the organizers

How to delete an organizer account?

18/09/2023

Write us a message from the email address associated with your organizer account. All your settings and events will be irreversibly deleted. The data of participants of your events are stored in accordance with the adopted principles set out in the privacy policy.

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How to scan QR codes on tickets?

18/09/2023

A help article on this topic is available on a dedicated page. QR code scanning instructions

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How do I create an event with ticket variants?

18/09/2023

A help article on this topic is available on a dedicated page. Instructions for creating events with ticket price variants  

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How long is participant data stored?

18/09/2023

Participants’ data are stored according to the principle: the data storage period depends on the ticket status. Ticket “Approved” / “Paid” / “Payment refund”: 6 months. “Pending”, “Processing” and “On hold” ticket: 3 months. “Cancelled” and “Failed” ticket: 1 day. The participant may request faster deletion of his/her data. Who is the administrator of personal […]

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How to activate online payments?

18/09/2023

Any private person, company or organization can activate online payments on their organizer account. You don’t sign a classic contract with a payment operator, and the entire process of creating and configuring an account will take several minutes. Instructions for activating online payments

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How to sell files?

18/09/2023

A help article on this topic is available on a dedicated page. Files selling instructions

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What types of events are there?

18/09/2023

You can create 2 types of events: Simple event Event with ticket price variants: read instructions for creating an event with ticket variants Additionally, as part of a simple event, you can create: a page for selling files, e.g. PDF ebooks or MP3 tracks a sales page for access to video, e.g. online courses View […]

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When will the participant receive his ticket?

18/09/2023

There are several cases, as it depends on the ticket payment methods you have activated. Online payment Thanks to fast payments, the participant’s payment will reach you quickly. The ticket status will be automatically approved and the participant will immediately receive an e-mail with the ticket. This is the most convenient form of selling tickets […]

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How to send a certificate to participants?

18/09/2023

A help article on this topic is available on a dedicated page. Instructions for sending PDF certificates to participants of your events

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Can multiple tickets be purchased in an order?

18/09/2023

In the event edition, you can set individual sales, thanks to which the user will be able to buy only 1 ticket per order (registration). Otherwise, the user will be able to buy or acquire a maximum of 20 tickets, provided that the available ticket pool defined by you in the event edition allows it. […]

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