18/09/2023
Participants’ data are stored according to the principle: the data storage period depends on the ticket status. Ticket “Approved” / “Paid” / “Payment refund”: 6 months. “Pending”, “Processing” and “On hold” ticket: 3 months. “Cancelled” and “Failed” ticket: 1 day. The participant may request faster deletion of his/her data. Who is the administrator of personal […]
18/09/2023
Any private person, company or organization can activate online payments on their organizer account. You don’t sign a classic contract with a payment operator, and the entire process of creating and configuring an account will take several minutes. Instructions for activating online payments
18/09/2023
Any person, company or organization can register on our platform as an organizer for free. We do not verify whether someone has or does not have the legal title to sell tickets for their events or sell files. This is not our job. Our task is to create sales opportunities for all interested parties. Familiarize […]
18/09/2023
A help article on this topic is available on a dedicated page. Files selling instructions
18/09/2023
You can create 2 types of events: Simple event Event with ticket price variants: read instructions for creating an event with ticket variants Additionally, as part of a simple event, you can create: a page for selling files, e.g. PDF ebooks or MP3 tracks a sales page for access to video, e.g. online courses View […]
18/09/2023
There are several cases, as it depends on the ticket payment methods you have activated. Online payment Thanks to fast payments, the participant’s payment will reach you quickly. The ticket status will be automatically approved and the participant will immediately receive an e-mail with the ticket. This is the most convenient form of selling tickets […]
18/09/2023
A help article on this topic is available on a dedicated page. Instructions for sending PDF certificates to participants of your events
18/09/2023
In the event edition, you can set individual sales, thanks to which the user will be able to buy only 1 ticket per order (registration). Otherwise, the user will be able to buy or acquire a maximum of 20 tickets, provided that the available ticket pool defined by you in the event edition allows it. […]
18/09/2023
If you would like to hide the invoice details form from view when registering for an event, please go to your account settings to find the appropriate options. Remember that this does not release you from the obligation to issue invoices to participants who make such a request to you. You, as the event organizer […]
18/09/2023
If you cancel an event, users must be refunded for their tickets. The return must be made as soon as possible. The procedure depends on the ticket payment method chosen by the user. As a rule, the refund should be made using the same channel as the incoming transaction. The user made the payment […]