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Month: September 2023

Hello World!

19/09/2023

Hi! We are a platform for selling tickets online for events. Our platform has existed on the Polish market (Europe) for about 8 years. Over the last 2 months, we have been working intensively on the English version of our platform. If you are organizing an event, it is worth allowing your audience to purchase tickets online.

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Hello World!

Does the participant have to have a printed ticket?

18/09/2023

It’s up to you as the event organizer. We recommend that you also accept presenting your ticket on a mobile device. In both cases, you can easily scan the QR code on the ticket. How to scan QR codes on tickets?

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What to do when a participant to resign from the event? Do I have to refund my ticket?

18/09/2023

If the participant has not paid: cancel his/her ticket. Canceling a ticket means that the number of available seats for the event (if a seating limit has been set) will increase by the number of canceled tickets.   If the participant has paid for the ticket and you want to make a refund When editing the […]

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How to prepare a list of event participants?

18/09/2023

Participants’ data can be downloaded as a file and is available in two places: “Events” tab. In the edition of each event there is a tab with a list of participants, which you can download to an Excel file. “Participants” tab, where you can download all participants’ data to a CSV file or filtered data […]

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Where can I find the invoice details provided by the participant?

18/09/2023

When the event is paid, the participant can provide invoice details during registration. Invoice data is available in 2 places: 1. In the “Participants” tab, in the details of a given ticket. 2. In a CSV file that you can download in the “Participants” tab (“Export all to CSV” button). If you would like to […]

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How to change the participant’s data provided when registering for the event?

18/09/2023

You cannot change the participant’s data yourself. If the participant provided incorrect or incorrect data during registration, please contact us by e-mail providing the correct participant data. Alternatively: the participant can re-register and you can cancel the older ticket, which will be deleted after a short time (within approximately 1 day).

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How to create your own notes for individual tickets?

18/09/2023

Go to the “Participants” tab in your panel and then click “Edit” next to the selected participant. On the ticket edit page there is a simple form with 2 options: Sending an individual message to the participant: the content of your message will be saved in the order history. Adding a private note to the […]

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How to delete an organizer account?

18/09/2023

Write us a message from the email address associated with your organizer account. All your settings and events will be irreversibly deleted. The data of participants of your events are stored in accordance with the adopted principles set out in the privacy policy.

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How to scan QR codes on tickets?

18/09/2023

A help article on this topic is available on a dedicated page. QR code scanning instructions

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How do I create an event with ticket variants?

18/09/2023

A help article on this topic is available on a dedicated page. Instructions for creating events with ticket price variants  

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